Interviewing Skills - 3 Part Module
Hiring The Best provides a systematic way for a manager to focus on what's really important before, during and after the selection interview. This way the manager can determine, with a high degree of accuracy, how successful the candidate will be in a particular situation. The video uses humor by bouncing between the bumbling efforts of one manager and the highly prepared and organized efforts of another. The ability to hire the right person for the job, any job, is one of the most valuable skills a manager can have—unfortunately, it's also one of the least understood!

Hiring the Best will teach the participant the three steps of the process :

Preparing for the Interview

  • Defining the job
  • Identifying the job skills needed
  • Developing interview questions

Conducting the Interview
  • Reviewing the candidate's resume
  • Ptting the candidate at ease
  • Effective questioning with best/ worst situational questions
  • Keeping the interview on track
  • Concluding the interview

The Post Interview
  • Summarizing the interview
  • Reviewing your interview notes
  • Evaluating the candidate
  • Rating your own performance

Module B : "Attitude"- in Interviewing
Why focus on attitude? Quite simply; Skills can be taught' Attitude cannot.

You've probably had the experience of hiring someone who you thought was perfect for the job-only to find out later that the person could not work within the organization. With fewer people doing more work these days, organizations cannot afford costly hiring mistakes and the resulting turnover. Finding the right person with the right attitude and mind-set is a top priority.

You will learn how to
  • Determine what attitudes lead to success in a job or organization
  • Design questions to reveal those attitudes
  • Conduct effective interviews
  • Evaluate candidates placing a priority on attitude

Module C : Interview For Success
Competency-based interviewing techniques will give your company a strategic focus by allowing hiring managers and recruiters to integrate job-specific, future-oriented competencies into their interviews.

This module teaches participants to identify key competencies (characteristics that differentiate outstanding performers from average performers in a given job) and build those competencies into their hiring and selection process in order to attain this strategic focus.

Interviewing for competencies follows a structured format which this module takes you through step-by-step-the interviewer builds a customized interview format for each individual position based on the duties and responsibilities of the position and identifies the critical skills needed to perform these duties and responsibilities at a superior performance level.

Competency-Based Interviewing Model

Step 1 : Assemble job information
  • Ask yourself: what does this person do?
  • List duties and responsibilities

Step 2 : Link skills to tasks
  • Derive the skills needed to perform duties
  • Skills can be duplicated
  • Make a master list, eliminating duplicates

Step 3 : Pick the skills to interview for
  • Cross out skills that should be assessed elsewhere
  • Eliminate skills that do not distinguish superior performance
  • Highlight questions you want to probe

Step 4 : Develop interview questions from competencies
  • Identify target behaviours for each competency
  • Write 2-3 interview questions per competency

Step 5 : Modify Interview with the Big 5 Personality Assessment

Step 6 : Listen for complete responses
  • Stay in control: Dealing with difficult candidates - Situation, Behavior, Outcome
  • Use probes to obtain missing information

Step 7 : Assess
  • Use structured rating materials
  • Document
  • Turn downs (declines)
  • Assess yourself

How To Training Points
  • How to plan a logical, structured interview that includes pre-planned interview questions
  • How to recognize the importance of developing an interview plan based on thorough knowledge of the job
  • How to understand that a behavioral example is a specific life-history event that can be used to determine the presence or absence of a skill
  • How to use interviewing techniques that allow for interviewer control
  • How to explain why it is important to make selection decisions based on facts and information, not on a gut feeling
  • How to explain why the concept of "the best predictor of future behavior is past behavior" is so important in the behavioral-based interview process
  • How to recognize why some questions cannot be legally asked in the interview process

Program Methodology
Role plays, Recordings, feedback on styles, hands-on approach to be a better interviewer.

1 and 1/2 days-Intense Modules A, B, C

How To Brand Yourself ?
(Creating An Identity For A Brilliant Career)
Program Objective

  • Framing a mind set to know yourself and being uniquely identified, based on your skills, talents and vision.
  • To outweigh others and gain a competitive advantage over them for a successful career.

Program Contents
  • Why Brand Yourself ?
  • Broadcasting Yourself As A Brand.
  • The Re-Evaluation Process.
  • Evolving Impact Of "Branding One's Self" Over A Period Of Time.
  • Branding Yourself Through Self-Evaluation & Brand Assessment Tests.
  • Knowing your Vision and Developing a Personal Brand Statement.
  • "Perfectly" presenting yourself as a package.
  • Branding For A Promotion Or A New Professional Career.
  • The Re-Branding Process For Long-Term Success.

End Result

Setting a direction to be followed with a vision. Participants will learn to identify, enhance and embrace skills and talents to create a unique niche, for a successful career in an ever changing hyperactive business environment.

Increasingly competition has made it very difficult for B-schools to achieve and maintain a competitive edge for the #1 slot. It is therefore becoming very crucial to undertake branding activity differently for business schools to differentiate them from other business schools.
The imperative need to brand B-Schools has never been felt so desperately as it is now. Branding creates a distinctive identity by which recognition happens.

Program Objective
The program will aim at designing outcomes in branding and direction for strategies that a B-School takes in running its show.

Program Contents

  • What is a brand?
  • How to identify as brand?
  • How to process a brand?
  • What are the techniques in branding?

End Result
The contents are largely targeted to design an action plan which makes branding a reality. Participants from B-Schools will be able to take back branding and action it effectively.

Program Objective
Emotional Intelligence is the new issue for employers. Whilst everyone has qualifications, now maturity, flexibility and ability to handle people are in demand…

Our module explores how to develop raw emotional intelligence into emotional competency, which in turn can be used to turn difficult situations into rewarding ones..

Program Contents

  • Being Successful.
  • Four Corner Stone Model.
  • Emotional Quotient Measurement.
  • Four Branches of Emotional Intelligence.
  • Three Driving Forces Of Emotional Intelligence Vital To Business.
  • Emotional Competence And How To Develop It.
  • How Emotional Intelligence Affects Managerial Activities.
  • Emotional Intelligence / Emotional Quotient And Difference between Emotional Intelligence And Natural Intelligence.
  • Process Of Emotional Intelligence Building.

End Result
You'll learn a new way to express your emotions at work and be a success.

Duration 1 Day

Session 1 : Developing A Positive Attitude
The most significant difference between high and low achievers is their self confidence and attitude.

Your success depends on your attitude! The program would help participants tap into their own personal attitude to better understand, analyze and maintain the right frame of mind to guarantee success at work and at home.

By learning to take action against a bad attitude and implement ways to communicate positive points of view, the participants learn to help other employees improve their attitudes and discover how certain attitudes create specific actions and results, and how to mentally prepare for each new day.

How To : Training Points

    How to understand and analyze the reasons behind your own attitude and self-image.
  • How to listen to yourself talk.
  • How to develop techniques for adjusting your attitude.
  • How to communicate a positive attitude in everything you do.
  • How to reposition the negative or neutral attitudes of others.

Session 2 : How To Achieve Ultimate Success
What is ultimate success? No one is really sure and for everyone it is surely different. Is it great wealth, good health and true happiness? Or is it some combination of each? Could it be "a win" with the next business deal or an extended vacation with our family that makes us feel successful? No matter what, we are all looking to become more successful than we are. How to Achieve Ultimate Success presents a psychologically sound approach to help the participant reach the ultimate success one desires in both business and personal life. "There are things we can all do to take charge of our success"

The module looks at the five building blocks to success. They include :
  • Perspective and how we view control.
  • Purpose, clarifying our values and aligning our activities.
  • Personality, determining how assertive and receptive we really are.
  • Planning, setting goals; and,
  • Productivity, beating the time wasters that keep us from success.
  • In addition, the participant will learn to evaluate the balance or lack of balance in one's life on the wellness wheel and how this directly affects success.
  • Can anyone guarantee your success? Of course not… However, we can tell you that if you follow this system you can't help but improve your professional and personal life. This program is a must for any individual or organization.

Program Methodology
Highly research based & experimental…. Use of exercises, games, situational role-plays and audio-visual aids would be an integral part of the methodology.

The module would be for 1 day (about 3.5 to 4 hours per session). The content of session may be structured depending on the needs of the business and organizational demands.

Successful Negotiation Objective
Develop skills to influence the outcome of negotiations using pre-negotiation planning and conversational techniques. Understand the components of any negotiation. The module will enable participants gain the skills to:

  • Plan a realistic course of action based on sound preparation and an objective appraisal of resources.
  • Keep the negotiation process open to reasonableness and flexibility at all times.
  • Draw on your own skills, experience, and self-discipline to keep the process moving in the direction you want.

Unfortunately, very few of us are born negotiators. However, this module can teach you the art of win/win negotiation. You'll get a firm grasp of the negotiating tricks and techniques the pros use. Learn everything from pre-negotiation planning to the use of seemingly unimportant details like seating arrangements and meeting site selection to influence the results of negotiations.

Participants will learn how to
  • Sway an opponent with timing and association techniques.
  • Identify an opponent's real but often hidden needs.
  • Use questions to control the thrust of a discussion.
  • Employ proven strategies like the "missing man", "straw issues", and "walkout" ploys.
  • Communicate a position clearly and precisely.

Communicating Non-Defensively
Have you ever

Program Overview
However well–prepared a presentation is, uninvited questions, interruptions, counter–views or a hostile manner on the audience's part can seriously affect the impact of your message. Sooner or later all managers will have to undertake some sort of presentation. It could be a briefing session, induction course, financial report, product presentation or new business submission. No matter what form it takes this program will prepare an individual to deliver a competent and professional presentation every time. Possessing the techniques to handle any audience type or size and being able to control an audience throughout a presentation means that you can communicate your message more effectively thereby benefiting the presenter as much as the audience.

Program Objective

  • Increase employees' confidence in their speaking abilities.
  • Demonstrate the importance of being in tune with your audience.
  • Setting a realistic objective.

Program Content
  • Highlight the key points of delivering effective presentations.
  • Illustrate techniques that inform, inspire and persuade.
  • Getting into the right attitude of mind.
  • How to use anecdotes, visual aids, body language and voice control.
  • Handling Questions, interruption and feedback.

End Result
This module will give participants the skills they need to deliver polished, professional presentations every time. With these newfound skills, they will gain the confidence to present their ideas to audience of one person to a hundred people.

This programme is designed to expose middle managers in the HR function of diverse companies to the fundamentals of Human Resource Management from a strategic perspective. The emphasis of the programme is on application of concepts and principles. This will help managers to improve their contribution to business, and assist the HR function in creating value.

The program will be most beneficial for participants who are :

  • HR Executives and Managers, not necessarily possessing formal HR qualifications
  • Functional or line managers, who presently manage significantly large groups of people and plan to shoulder HR responsibilities in the near future.

Program Modules
Module 1 : HR Strategy and Organisation Design

Learning Objectives

  • To develop understanding of HR contribution to business by familiarizing participants with the process of formulation and implementation of business HR strategy.
  • To enhance understanding of the principles of micro and macro organizational design.
Module 2 : HR Systems & Processes

Learning Objectives :

  • To strengthen the understanding of competencies and their applications.
  • To develop understanding and ability to design and implement effective manpower planning and selection processes.
  • To develop understanding of various aspects of performance management and the ability to design and implement an integrated performance management system.
  • To develop understanding of the concepts and principles involved in compensation and benefits structuring and management.
Module 3 : Human Resource Development Systems and Processes

Learning Objectives :

  • To enhance understanding of the training process and develop the ability to ensure effective deployment of training function .
  • To facilitate and develop the performance of employees through the processes of feedback, counseling, coaching and mentoring.
  • To develop appreciation of various processes involved in planning and managing individual careers.
Module 4 : Employee Relations

Learning Objectives :

  • To develop appreciation of the strategic importance of employee relations.
  • To develop understanding of the various statutory provisions relating to employee relations .
  • To develop appreciation of employee relations challenges in the context of rightsizing and business restructuring .
  • To develop understanding of the business benefits of employee engagement and the factors that drive engagement in the workforce.
Module 5 : Leadership & Organizational Development

Learning Objectives :

  • To enhance understanding of the processes and practices involved in the development of leadership capability across the organization.
  • To develop understanding and the ability to design and implement organizational change initiatives.
Module 6 : Managing Employee Performance and Development

Learning Objectives :

  • Diagnosing & assessing performance/ behavior change needs.
  • Developing a structured plan for performance improvement, employee development and/ or behavior change.
  • Performance feedback and counseling, coaching and mentoring.
  • Reviewing employee progress opposite the improvement/ development plan.

Program Contents :
During the workshop participants will learn :

  • How to build an individual's motivation profile and the same to diagnose underlying issues that impact performance and/ or behaviors that need to change.
  • How to gain the employee's acceptance/ commitment to the need to change and “own” the improvement/ development plan.
  • To plan structured interventions, including :
    - Developing practical learning, behavior change objectives
    - Mile stoning the improvement/ change/ development journey
    - Breaking the objectives down to “teachable moments and messages”
    - Selecting the right interventions/ models/ tools
  • The “what”, “why”, “how” and “when” of performance feedback, performance counseling, coaching and mentoring processes.
  • How to have effective performance and behavior change conversations and use appropriate body language (active listening, asking open/ probing and closed questions, positive/ constructive confrontation and measures to alter an individual's self-concept during a conversation).
  • Dealing with negative emotions and difficult reactions.
  • Psychometrics & behavioral surveys that will help participants understand their own counseling/ coaching styles and their pros & cons.

Program Methodology :
Highly research based & experimental…. Use of exercises, games, situational role-plays and audio-visual aids would be an integral part of the methodology.

Duration :
Each module would be for ½ day (about 2.5 to 3 hours). The choice of modules may be structured depending on the needs of the business and organizational demands.

Benefits To You
The feeling of being overwhelmed by work is more often caused by a disorganized approach than by the amount or difficulty of work. By having critical information readily available to you when you need it, you can increase your ability to manage your time, people and projects. This can only be done more effectively if you match your organizing tools with your work, style and needs. Improve your organizing skills. Integrate what you have to do, want to do and how you function as a person into an efficient and highly flexible control center.
Specifically you will

  • Gain insight into yourself and your work.
  • Develop a personalized organizing system.
  • Formulate your work strategy.

Managing Yourself
  • Recognize and build your strengths and let your habits serve you.
  • Minimize the effects of procrastination by being able to identify, understand and develop a process of dealing with this natural human tendency.
  • Balance the 'have to' with the 'would like to'.
  • Guarantee that 'things don't fall through the cracks'.
  • Identify self-defeating attitudes that affect your ability to think clearly.

Organizing Your Tools and Techniques
  • Develop a mobile control center that is uniquely suited to your workstyle and needs.
  • To develop understanding and ability to design and implement effective manpower planning and selection processes.
  • Learn how to make your desk ' user friendly '.
  • Create a personal filing system for yourself in which information and resources (programs, projects, reference material, etc.) can be easily retrieved.
  • Match your technological tool levels to your work needs.

Planning Your Work Strategy
  • Experiment with a few critical forms that can aid you in managing multiple projects, supervising a number of people and preparing for meetings.
  • Integrate them into your system, a method of planning that can be done in 10 to 15 minutes.
  • Review strategies to help you to delegate with greater control, by having an easy-to-use tracking and follow-up process.
  • Make sure your real 'top priorities' don't get lost in the shuffle.
  • Cast off familiar and comfortable yet unproductive activities.

Time - One Of Your Critical Resources
  • Distinguish between internally and externally generated time problems.
  • Consider techniques for controlling outside forces that impact your time, such as telephone, visitors and frequent interruptions.
  • Build on time management techniques that you have found successful, and integrate them into your personalized management system.
  • Make time for personal development.
  • Find hidden time.

Learning Features
This is a skill-based module. There will be short presentations and exercises. The learning environment is highly interactive between the facilitator and participants themselves. Peer learning from sharing experiences will be strongly encouraged.

Each participant will develop his or her own control center. It is critical for your success in this module that you bring with you key information and resources that you need to have or like to have, at your finger-tips. These include phone list, calendar dairy, special instructions, procedures, schedules, notices, etc. You will be taught to incorporate these items into your personalized center.

  • Thoughts become acts
  • Acts develop into habits
  • Habits define character; and Character shapes your destiny

Character is what you do when no one else is watching. Imagine you were invisible and were able to do anything without consequences or repercussions. What would you do? With the topic of character so widely discussed in the media, this module tackles the subject and inspires people to do the right thing, every time, whether at work or in their personal lives.

Because of its universal subject matter, Character is Destiny is immediately applicable to every person, in every training program, at every level. Good character is something to be cultivated in everyone, because how you base your decisions can impact not only yourself, but the entire organization.

Module Outcomes

  • Need for urgency.
  • Pro-active thinking (Thinking out of the Box).
  • Agility not fragility.
  • Being relevant (Because there is no place for Jurassic).
  • Making a habit of doing the right thing.

Key Learning Points
  • Asserts that our everyday decisions cultivate - or erode - our characters.
  • Provides a starting po

Program Overview :
Today's customers expect more. To be successful, companies have to identify their customers' needs and seek not to meet, but exceed their expectations. However, good service alone is insufficient. Today's customers demand AN EXPERIENCE. Companies that can provide this experience will be able to compete on a new and raised platform, and build a better brand for themselves in the marketplace.

The module explores the reasons for the less than ideal customer service that has become so commonplace today. It looks at the challenges and benefit of re-establishing customer service excellence, laying out a set of guidelines along with real-life examples to show managers how

Program Overview :
Developing Communication Skills is a never-ending art. One is always a student when it comes to learning abilities to communicate. An attitude in communication reflects intensely. Perception studies have indicated a deep-rooted relationship between perception, attitude & behavior in communication styles & methodology. As technology advances, the process of communication becomes severely intense & understanding as it is a challenge. As we walk through the new millennium, communication would continue to play an important role in Understanding, Analyzing & Developing interpersonal relationship. The program attempts to impart skills in developing communication (verbal and non-verbal) in context of developing interpersonal relations.

Program Methodology :
Methodology is highly interactive & experience sharing. An attempt is made to illustrate with example the process, which leads to success in developing communication styles (verbal and non-verbal).

Program Targeted At :
Professionals who wish to develop & insight into the theory of communication and styles. Irrespective of levels, the program is open to all individuals who wish to attempt an improvement in communication styles.